~25 months
Primary PM on one platform engagement
Coordinated an integration-heavy hospitality platform through delivery, rollout, and stabilization.
Technical Delivery PM for complex software products and platforms
I bring structure, stakeholder clarity, release discipline, documentation, and incident/RCA follow-through to complex cross-functional delivery.
~25 months Primary PM on one platform engagement 240+ Hotel properties supported 5+ surfaces Release surfaces coordinated
Delivery at platform scale
Delivery coordination across hotel properties, payment flows, integrations, releases, incidents, documentation, and handover.
240+
Hotel properties supported
Supported delivery scale across hotel properties in multiple regions.
5+ surfaces
Release surfaces coordinated
Managed visibility across web, mobile, dashboard, integrations, and regional rollout surfaces.
Three case studies, three delivery lenses
Start with platform stabilization, then inspect incident/RCA coordination and delivery process and handover for a closer view of execution.
Hospitality SaaS Platform Stabilization
Coordinated delivery and stabilization for a complex multi-tenant hospitality SaaS platform spanning guest-facing web/PWA, mobile/staff workflows, dashboard surfaces, payment gateways, 6 POS integrations, and regional rollout surfaces.
- ~25 months as primary accountable PM
- 240+ hotel properties supported
- 7 payment gateways coordinated
Incident / RCA / Payment Reliability Coordination
Shows how production-pressure coordination, payment reliability follow-through, stakeholder clarity, and RCA discipline were handled across sensitive product flows.
- Payment reliability coordination across relevant gateway flows
- Incident/RCA coordination for payment, POS sync, duplicate order, PWA caching/white-screen, security, and rollout issues
- Hotfix, RCA, and permanent-fix follow-through tracked for recurring or high-risk issues
Delivery Process, Handover & Junior PM Enablement
Shows how documentation, tracker hygiene, handover patterns, and junior PM enablement helped keep a high-volume delivery environment consistent.
- 2 junior PMs supported day-to-day delivery during specific periods
- Workflow documentation and delivery references maintained
- Structured tracker and handover practices supported delivery consistency
How I work with engineers
I create the delivery structure around technical work while engineers retain ownership of implementation and technical decisions.
What I own as a PM
Delivery coordination, sequencing, tracking, stakeholder communication, release governance, incident/RCA follow-through, documentation, handover support, and PM operating rhythm.
What engineers own
Production code, debugging, architecture, infrastructure implementation, deployment mechanics, technical root-cause fixes, and test automation implementation.